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Exam Certified Business Analyst topic 1 question 116 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 116
Topic #: 1
[All Certified Business Analyst Questions]

A business analyst (BA) at Northern Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sales users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

  • A. Demo prototype
  • B. One-on-one meetings
  • C. Virtual whiteboarding
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Suggested Answer: C 🗳️
by Salesforceexpert12 at Feb. 19, 2025, 11:18 p.m.

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Salesforceexpert12
1 month, 4 weeks ago
Selected Answer: C
C. Virtual whiteboarding Here’s why: Virtual whiteboarding is an excellent technique for optimizing effectiveness and building a shared understanding, especially when collaborating with multiple sales users from various locations.
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