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Exam Certified AI Associate topic 1 question 72 discussion

Actual exam question from Salesforce's Certified AI Associate
Question #: 72
Topic #: 1
[All Certified AI Associate Questions]

Which type of AI can enhance customer service agents' email responses by analyzing the written content of previous emails?

  • A. Deep learning
  • B. Natural language processing
  • C. Machine learning
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Suggested Answer: B 🗳️
by kdjaafar at Feb. 8, 2025, 3:06 a.m.

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kdjaafar
2 months, 1 week ago
Selected Answer: B
Machine learning Train AI agents to answer questions, streamline business processes, and customer support.
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