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Exam Certified AI Specialist topic 1 question 76 discussion

Actual exam question from Salesforce's Certified AI Specialist
Question #: 76
Topic #: 1
[All Certified AI Specialist Questions]

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.
Which features should the AI Specialist recommend?

  • A. Service Replies and Case Summaries
  • B. Reply Recommendations and Sales Summaries
  • C. Service Replies and Work Summaries
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Suggested Answer: A 🗳️
by reg92game at Jan. 3, 2025, 11:35 p.m.

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reg92game
1 week, 4 days ago
Selected Answer: C
There is no Case summary in Einstein is called Work Summary. Please fix the answer. https://help.salesforce.com/s/articleView?id=service.cc_generative_ai_work_summaries.htm&type=5 Case summary is part of Work Summary.
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