Exam Certified AI Specialist topic 1 question 59 discussion

Gemini: option B seems to be the most aligned as it covers enabling the main feature, ensuring recordings (if using Sales Dialer), granting access, and customizing for at least one of the required insights (products). While it doesn't explicitly mention competitors in the customization, it's implied that this would also be done to meet the full requirement.

I ran this question through Grok 3 and also recommended C as correct answer: UC needs insights into both product and competitor mentions during calls. ECI setup involves: (1) enabling the feature, (2) connecting a recording provider (since ECI doesn’t record calls itself), (3) assigning permission sets, and (4) customizing insights for keywords like products and competitors. ECI supports up to 100 custom insights, each with 25 keywords, so UC could define multiple insights covering both categories (e.g., 25 products, 25 competitors). or your exam, note that ECI requires a provider integration and supports flexible insights. Option C’s “25 products” is a distractor—UC can add competitor insights separately. The correct process is: C. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products

I think the answer should be C https://help.salesforce.com/s/articleView?id=sales.call_coaching_setup.htm&type=5