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Exam Certified AI Specialist topic 1 question 10 discussion

Actual exam question from Salesforce's Certified AI Specialist
Question #: 10
Topic #: 1
[All Certified AI Specialist Questions]

An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should the AI Specialist use?

  • A. Automatic grounding using Draft with Einstein feature
  • B. Ground with Apex Merge Fields
  • C. Ground with Record Merge Fields
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Suggested Answer: C 🗳️
by leesall at Dec. 18, 2024, 4:45 a.m.

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mani1903
1 week, 6 days ago
Selected Answer: C
Since it is mentioned "team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce" , thus we need to provide the data in Record Merge fields.
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