Exam Certified AI Specialist topic 1 question 10 discussion

Actual exam question from Salesforce's Certified AI Specialist

Question #: 10
Topic #: 1

An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.
Which grounding technique should the AI Specialist use?

A. Automatic grounding using Draft with Einstein feature
B. Ground with Apex Merge Fields
C. Ground with Record Merge Fields

Show Suggested Answer

Suggested Answer: C 🗳️

by leesall at Dec. 18, 2024, 4:45 a.m.

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KMSM

1 week ago

Selected Answer: A

It should be A.

upvoted 1 times

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Rangya

1 month, 1 week ago

Selected Answer: B

Since it says their "interactions" , I guess it will need access to activities/emails etc. for that lead and this can't be fetched only with record merge fields, might need Apex for that isn't it?

upvoted 3 times

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mani1903

2 months ago

Selected Answer: C

Since it is mentioned "team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce" , thus we need to provide the data in Record Merge fields.

upvoted 2 times

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Exam Certified AI Specialist topic 1 question 10 discussion

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KMSM

Rangya

mani1903

SY0-701