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Exam Certified AI Specialist topic 1 question 4 discussion

Actual exam question from Salesforce's Certified AI Specialist
Question #: 4
Topic #: 1
[All Certified AI Specialist Questions]

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with AI-generated email responses, grounded in Knowledge base.
Which AI capability should UC use?

  • A. Einstein Email Replies
  • B. Einstein Generative Service Replies for Email
  • C. Einstein Service Replies for Email
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Suggested Answer: C 🗳️
by ETH777 at Dec. 6, 2024, 7:43 a.m.

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swankypiyush
1 month, 3 weeks ago
Selected Answer: C
C - https://help.salesforce.com/s/articleView?id=service.reply_recs_service_replies_email_intro.htm&type=5
upvoted 4 times
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ETH777
1 month, 3 weeks ago
Selected Answer: C
https://help.salesforce.com/s/articleView?id=service.reply_recs_service_replies_email_intro.htm&type=5 "Einstein Generative Service Replies for Email" does not exist.
upvoted 4 times
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