Cloud Kicks uses the Service Console and work items to route cases to available agents. Service agents need a way to see work they have accepted and incoming items.
Which feature should a Service Cloud consultant recommend?
This is C The Actions & Recommendations component in Salesforce helps users complete tasks and track their progress. It can be used to:
Create to-do lists
Automate tasks
Provide relevant information
Make data-driven decisions
Update account information
Schedule follow-ups
Record notes
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Sensei915
1 week, 6 days ago