Exam Certified Service Cloud Consultant topic 1 question 29 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant

Question #: 29
Topic #: 1

[All Certified Service Cloud Consultant Questions]

A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should be recommended?

A. Create a report using the Case Age report type.
B. Create a report using the Case Historical Trending report type.
C. Create a report using the Case Snapshot report type.
D. Create a report using the Case Lifecycle report type.

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Suggested Answer: D 🗳️

by Kimfox at Oct. 13, 2024, 10:37 a.m.

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Kimfox

3 weeks, 2 days ago

Answer is B: https://help.salesforce.com/s/articleView?id=sf.reports_historical_setup.htm&language=en_US&type=5

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Exam Certified Service Cloud Consultant topic 1 question 29 discussion

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