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Exam ADM-201 topic 2 question 174 discussion

Actual exam question from Salesforce's ADM-201
Question #: 174
Topic #: 2
[All ADM-201 Questions]

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue. Any manually created cases should be owned by the agent creating them; however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?

  • A. An escalation rule is changing the case owner on case creation.
  • B. The Assignment Rule checkbox is selected by default.
  • C. The Owner field is missing on the webform and email template.
  • D. Another assignment rule is giving ownership to the administrator.
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Suggested Answer: B 🗳️
by dqtien1 at Sept. 19, 2024, 1:13 a.m.

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dqtien1
1 month, 2 weeks ago
I think D
upvoted 1 times
...

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