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Exam ADM-201 topic 2 question 4 discussion

Actual exam question from Salesforce's ADM-201
Question #: 4
Topic #: 2
[All ADM-201 Questions]

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team? (Choose two.)

  • A. Use assignment rules to set the queue as the owner of the case.
  • B. Create a new queue and add Cases as an available object.
  • C. Add Cases to the existing queue as available object.
  • D. Configure a flow to assign the cases to the queue.
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Suggested Answer: AD 🗳️
by dqtien1 at Sept. 14, 2024, 12:37 p.m.

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c168afc
6 days, 3 hours ago
- Aand B. Create a new queue and add Cases as an available object**: Since tasks and cases are different objects, creating a new queue specifically for cases allows the team to manage case assignments separately. This ensures clear organization and dedicated handling for cases.
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dqtien1
1 month, 3 weeks ago
A & C. D could be considered if the assignment process requires more complex logic
upvoted 1 times
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