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Exam ADM-201 topic 2 question 167 discussion

Actual exam question from Salesforce's ADM-201
Question #: 167
Topic #: 2
[All ADM-201 Questions]

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?

  • A. Auto-response rules, Queues, Macros
  • B. Auto-response rules, Macros, Entitlements
  • C. Auto-response rules, Queues, Escalation Rules
  • D. Auto-response rules, Entitlements, Escalation Rules
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Suggested Answer: B 🗳️
by HA786 at Sept. 11, 2024, 1:22 p.m.

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Chosen Answer:
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607c514
4 months, 3 weeks ago
C is correct
upvoted 1 times
...
martin7070
5 months, 1 week ago
Selected Answer: C
C is correct
upvoted 1 times
...
HA786
5 months, 1 week ago
C is correct
upvoted 1 times
...
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