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Exam ADM-201 topic 2 question 103 discussion

Actual exam question from Salesforce's ADM-201
Question #: 103
Topic #: 2
[All ADM-201 Questions]

Universal Containers is trying to improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?

  • A. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
  • B. Reduce the number of case status values to five.
  • C. Edit the status choices directly on the record type.
  • D. Review which status choices are needed for each record type and create support processes for each that is necessary.
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Suggested Answer: A 🗳️
by rdgsolis at Sept. 7, 2024, 1:37 a.m.

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rdgsolis
2 months ago
Selected Answer: D
Should be D
upvoted 2 times
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