Is it possible to attach Articles to Work Types.
Work Orders inherit Articles from Work Types.
https://help.salesforce.com/s/articleView?id=sf.fs_attach_articles.htm&type=5
Work Types define the standard tasks and duration for a specific type of work and do not have a direct relationship with articles.
You need to add the relevant Knowledge Articles to the work order's Articles related list, so answer B appears to be correct.
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Robe77
2 months, 1 week agoRobe77
2 months, 2 weeks agoRobe77
2 months, 1 week ago