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Exam ADM-201 topic 2 question 96 discussion

Actual exam question from Salesforce's ADM-201
Question #: 96
Topic #: 2
[All ADM-201 Questions]

Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

  • A. Use an interview flow to capture Case details.
  • B. Create a custom object to capture popular Case resolutions.
  • C. Direct users to Global Search to look for similar cases.
  • D. Configure Knowledge with articles and data categories.
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Suggested Answer: D 🗳️
by 83f117f at Aug. 19, 2024, 10:14 a.m.

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83f117f
Highly Voted 2 months, 2 weeks ago
Selected Answer: D
D should be the correct one.
upvoted 5 times
...

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A (35%)
C (25%)
B (20%)
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