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Exam Certified Platform App Builder All Questions

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Exam Certified Platform App Builder topic 1 question 440 discussion

Actual exam question from Salesforce's Certified Platform App Builder
Question #: 440
Topic #: 1
[All Certified Platform App Builder Questions]

A Service Coordinator (SC) for Ursa Major Solar (UMS) does a final review of work orders owned by a technician for a specific region before the records are submitted for an invoice. Before closing out the work order, the SC needs to modify data or remove attachments that were added by mistake. The SC also needs access to any other related records owned by the technician.

What solution would provide the required access, given a private data model?

  • A. Put the SC in the role hierarchy above the technicians whose work orders they review.
  • B. Create a workflow rule that updates records owned by technicians in that region with the SC.
  • C. Give the SC a permission set with the Modify All Data system permission.
  • D. Change work order access on the SC’s profile to ‘Modify All’.
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Suggested Answer: A 🗳️
by SHK1207 at Aug. 4, 2024, 12:55 p.m.

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SHK1207
3 months ago
Correct answer is A. A. Put the SC in the role hierarchy above the technicians whose work orders they review: In a private sharing model, access to records is determined by the role hierarchy. By placing the SC in a role that is higher in the hierarchy than the technicians, the SC will inherit access to the work orders and related records owned by those technicians. This approach respects the existing security model and provides the necessary access without requiring extensive changes to permissions or profiles.
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