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Exam ADM-201 topic 2 question 182 discussion

Actual exam question from Salesforce's ADM-201
Question #: 182
Topic #: 2
[All ADM-201 Questions]

Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification to the customer. The support manager would like to automate this process, as too many reps are forgetting this step.
Which two settings should the administrator use to meet this request? (Choose two.)

  • A. Add the Knowledge component to the closed layout
  • B. Notify contact checkbox on close page layout
  • C. Case close template in the support settings
  • D. Auto-response rule step set for status of closed
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Suggested Answer: BC 🗳️
by FLSH at June 20, 2024, 3:04 a.m.

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607c514
1 month ago
B& D I think
upvoted 1 times
...
dqtien1
1 month, 2 weeks ago
I think CD
upvoted 2 times
...
607c514
4 months, 1 week ago
B&D ? Correct
upvoted 1 times
...
FLSH
4 months, 2 weeks ago
Should be B & D
upvoted 1 times
...

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C (25%)
B (20%)
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