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Exam ADM-201 topic 2 question 63 discussion

Actual exam question from Salesforce's ADM-201
Question #: 63
Topic #: 2
[All ADM-201 Questions]

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

  • A. Einstein Case Routing
  • B. Case assignment rule
  • C. Case escalation rule
  • D. Auto-response rule
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by FLSH at June 20, 2024, 12:52 a.m.

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BIMSYBOYE
Highly Voted 3 months, 3 weeks ago
Answer should be C
upvoted 5 times
...
dqtien1
Most Recent 1 month, 2 weeks ago
should be C
upvoted 2 times
...
rdgsolis
2 months ago
Answer should be C
upvoted 3 times
...
rdgsolis
2 months ago
Selected Answer: C
Answer should be C
upvoted 3 times
...

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B (20%)
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