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Exam Certified Business Analyst topic 1 question 164 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 164
Topic #: 1
[All Certified Business Analyst Questions]

Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.

Which diagram should the BA use in this case?

  • A. Value Stream Map
  • B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
  • C. Capability Model
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Suggested Answer: A 🗳️
by cvngo at June 19, 2024, 5:56 p.m.

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cvngo
4 months, 3 weeks ago
A SIPOC map shows the key elements of a process such as Suppliers, Inputs, Process, Outputs, and Customers. This map is ideal when you want to identify the key points in a process as a way to prepare for a more detailed process map. It is also great when you need to define the scope of a complex process. https://trailhead.salesforce.com/content/learn/modules/process-mapping-for-business-analysts/speak-the-process-mapping-language
upvoted 1 times
cvngo
4 months, 3 weeks ago
So it should be B
upvoted 1 times
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