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Exam Field Service Consultant topic 1 question 20 discussion

Actual exam question from Salesforce's Field Service Consultant
Question #: 20
Topic #: 1
[All Field Service Consultant Questions]

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of Jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remaining in violation and are not reassigned? (Choose two.)

  • A. Global optimization doesn’t reschedule appointments that have rule violations.
  • B. There are no service resources available with the required skill levels.
  • C. The optimizer uses a scheduling policy different from what is used on the dispatch console.
  • D. The territory of the resources was not included in the global optimization request.
Show Suggested Answer Hide Answer
Suggested Answer: CD 🗳️
by FieldServiceMaster at June 12, 2024, 12:21 a.m.

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Robe77
2 months, 2 weeks ago
Selected Answer: AB
A. If Enhanced Scheduling and Optimization is enabled, Global optimization attempts to reschedule appointments that have rule violations but, if it is disabled, Global optimization doesn’t reschedule appointments that have rule violations (it is required to manually unschedule those appointments and reschedule them). B. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources. CD: The optimization job works correctly until the skill update and its execution condition wasn't changed after this point.
upvoted 1 times
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FieldServiceMaster
4 months, 4 weeks ago
Selected Answer: AD
The correct answer is AD
upvoted 1 times
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