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Exam Certified Business Analyst All Questions

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Exam Certified Business Analyst topic 1 question 54 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 54
Topic #: 1
[All Certified Business Analyst Questions]

A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

  • A. Simple — A high-level overview of the process Is sufficient to show a new user experience.
  • B. Somewhat detailed — Since the process will be repetitive, new users will learn and remember the details.
  • C. Very detailed — It should be prescriptive for new users following an unfamiliar process.
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Suggested Answer: C 🗳️
by sfjdsjan2024 at May 26, 2024, 9:41 a.m.

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sfjdsjan2024
5 months, 3 weeks ago
Selected Answer: A
Would it be A to not overawe a new user user with something they're not yet familiar with yet and give them the big picture for Service Cloud?
upvoted 1 times
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