Exam Certified Business Analyst topic 1 question 28 discussion

To build trust with the stakeholders after a misstep, the BA should be vulnerable and own their mistake (option A). Acknowledging the mistake shows honesty and accountability, which can help build credibility with the stakeholders. It's important for the BA to apologize if necessary and demonstrate a commitment to learning from the mistake and improving in the future. Promising to work harder to avoid other mistakes (option B) can also be helpful, but it should be accompanied by concrete actions to address the issue and prevent similar mistakes in the future. Asking their supervisor for help immediately (option C) may be appropriate depending on the nature of the mistake, but it should not be the first step unless the situation warrants it.