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Exam Certified Business Analyst All Questions

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Exam Certified Business Analyst topic 1 question 11 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 11
Topic #: 1
[All Certified Business Analyst Questions]

An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org.
What should the business analyst do first before a future state is proposed to key stakeholders?

  • A. Discuss project trade-offs with the executive sponsor.
  • B. Manage project integrations with the technical team.
  • C. Hold a kickoff meeting to set expectations with the project team.
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Suggested Answer: C 🗳️

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Shreya_Malot
6 months, 2 weeks ago
Selected Answer: C
Before proposing a future state to key stakeholders, the business analyst should hold a kickoff meeting to set expectations with the project team (option C). This meeting will help align the team on the project goals, scope, timeline, and roles and responsibilities. It also provides an opportunity to discuss any potential challenges or risks that may arise during the project. Once the project team is aligned, the business analyst can then discuss project trade-offs with the executive sponsor (option A) and manage project integrations with the technical team (option B) as part of the overall project planning and execution process.
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