Exam Certified Experience Cloud Consultant topic 1 question 73 discussion

To allow customers to view their own cases even after those cases are assigned to a support agent, Universal Containers should use: B. Sharing Set Sharing Sets are used to extend sharing access to related records based on criteria specified in the sharing set definition. In this case, a sharing set can be created to grant access to cases owned by the customer to the customer themselves, regardless of who the case is assigned to.