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Exam Certified Experience Cloud Consultant All Questions

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Exam Certified Experience Cloud Consultant topic 1 question 53 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 53
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience Cloud site?

  • A. Create a flow for customers to fill out before initiating Chat.
  • B. Create a pre-chat form to fill out before initiating Chat.
  • C. Deploy a unique chat per topic.
  • D. Enable Chat for only authenticated users and pass the user’s information on hidden fields.
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Suggested Answer: B 🗳️
by Me_71421 at April 18, 2024, 4:08 p.m.

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Me_71421
7 months ago
Selected Answer: B
B-. Create a pre-chat form to fill out before initiating Chat. By creating a pre-chat form, customers can provide necessary information upfront before initiating the chat session. This allows agents to better understand the customer's needs and context before engaging in the conversation.
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