Exam Certified Experience Cloud Consultant topic 1 question 37 discussion

A. Create a self-service community using Customer Service template. Creating a self-service community allows customers to find answers to their questions, troubleshoot issues, and access resources on their own without needing to contact the support center directly. The Customer Service template is specifically designed to provide a self-service experience, offering features such as knowledge articles, forums, and case management to empower customers to find solutions independently. This can help reduce the burden on the support center by deflecting incoming calls to the community where customers can self-serve.