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Exam Certified Experience Cloud Consultant All Questions

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Exam Certified Experience Cloud Consultant topic 1 question 133 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 133
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.

Which functionality would allow questions to get internal visibility?

  • A. Tell users to submit a case for unanswered questions.
  • B. Create moderators for each topic.
  • C. Limit the number of questions posted per day.
  • D. Enable Escalate to Case.
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Suggested Answer: B 🗳️
by Me_71421 at April 17, 2024, 11:45 a.m.

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Me_71421
7 months ago
Selected Answer: D
D. Enable Escalate to Case. Enabling Escalate to Case functionality allows unanswered questions or those requiring internal attention to be escalated to cases within Salesforce. This ensures that questions requiring internal visibility are captured within the case management system, where they can be assigned, tracked, and resolved by appropriate personnel. This integration between the community platform and case management system streamlines internal visibility and ensures timely responses to customer inquiries.
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