Exam Certified Business Analyst topic 1 question 102 discussion

Option A: A somewhat detailed process map that is easy to remember and self-explanatory is the most suitable choice for interns at Universal Containers. This approach provides enough detail to guide the interns through each step of importing leads into Salesforce without making it overly complicated. It balances the need for clarity and comprehensiveness with the usability and accessibility necessary for new learners. The process map should include clear steps, decision points, and perhaps annotated screenshots or icons to enhance understanding and retention, making it a practical tool for interns to rely on as they learn the new process.