Exam Certified AI Associate topic 1 question 37 discussion

Same Answer vs Latest Answer. Same answer would be the best for case resolution.

Age is the most important aspect as mentioned by ivo100.

Age is a data quality dimension that is essential for the custom service analytics application to analyze cases in Salesforce. Age refers to how recent the data is and how well it reflects the current situation. For the custom service analytics application, the data should be as fresh and up-to-date as possible, as older data may not capture the latest status, progress, or resolution of the cases. Using outdated data can lead to inaccurate or misleading analysis and insights, and affect the efficiency and effectiveness of the case resolution.

C. Consistency