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Exam Certified AI Associate All Questions

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Exam Certified AI Associate topic 1 question 49 discussion

Actual exam question from Salesforce's Certified AI Associate
Question #: 49
Topic #: 1
[All Certified AI Associate Questions]

What are some key benefits of AI in improving customer experiences in CRM?

  • A. Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
  • B. Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threats
  • C. Fully automates the customer service experience, ensuring seamless automated interactions with customer
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Suggested Answer: A 🗳️
by uchiken at March 13, 2024, 6:43 a.m.

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uchiken
8 months, 1 week ago
Selected Answer: A
A. Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutions
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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