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Exam Certified Service Cloud Consultant topic 1 question 131 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 131
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Cloud Kicks recently deployed an Omni-Channel implementation in Lightning. A set of service agents that handle security-related issues have complained that Case records are not being routed to them correctly.

What are three necessary steps to test that the Omni-Channel implementation is routing correctly? (Choose three.)

  • A. Enable Debug Omni-Channel routing configuration in Setup.
  • B. Open the Omni-Channel Supervisor tab.
  • C. Log in as a user who is enabled for Omni-Channel access.
  • D. Open the record you want to route.
  • E. Change the owner to a queue associated with the routing configuration.
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Suggested Answer: BCD 🗳️
by smarty7575 at March 5, 2024, 2:52 a.m.

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smarty7575
8 months, 2 weeks ago
Should this answer be CDE?
upvoted 4 times
...

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