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Exam Certified Business Analyst topic 1 question 130 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 130
Topic #: 1
[All Certified Business Analyst Questions]

The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.

What should the BA do to prevent the session from being derailed?

  • A. Shift the conversation from onboarding to the stakeholder's concerns.
  • B. Ask the stakeholder to focus on the onboarding process.
  • C. Add the stakeholder's concerns to a "parking lot" for further discussion.
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Suggested Answer: C 🗳️
by sfreesway at Jan. 15, 2024, 2:20 p.m.

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beansnrice
7 months, 3 weeks ago
Selected Answer: C
https://trailhead.salesforce.com/content/learn/modules/virtual-whiteboarding-quick-look/learn-how-to-whiteboard-during-a-virtual-meeting
upvoted 2 times
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sfreesway
10 months ago
Selected Answer: B
I would say B First; the workshop is for the onboarding process, not anything else, invoicing and delivery are not being discussed so they shouldn't be brought up Second; parking the concerns doesn't mean they will stop pointing out the invoicing and delivery issues which will continually derail the workshop to add the concerns to the parking lot
upvoted 1 times
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