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Exam Certified Business Analyst All Questions

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Exam Certified Business Analyst topic 1 question 127 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 127
Topic #: 1
[All Certified Business Analyst Questions]

Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.

Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

  • A. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
  • B. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.
  • C. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
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Suggested Answer: C 🗳️
by sfreesway at Jan. 15, 2024, 1:51 p.m.

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sfreesway
10 months, 1 week ago
Selected Answer: B
I think its B due to the fact that the company wants to reduce the amount of time, which leads me to think they're not 100% sure why things are so slow. So drawing up a process map and then presenting it and any issues you can see to leadership makes sense to me
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