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Exam Certified Business Analyst topic 1 question 18 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 18
Topic #: 1
[All Certified Business Analyst Questions]

The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?

  • A. Review survey feedback again to better understand pain points in the existing onboarding process.
  • B. Conduct individual interviews with each team member to gather more information about the existing onboarding process.
  • C. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
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Suggested Answer: C 🗳️
by sfreesway at Jan. 8, 2024, 4:16 p.m.

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sfreesway
10 months, 2 weeks ago
Selected Answer: C
The BA only met with a few members of the team so we don't know if they met with the right people at all so their information could be incorrect (this rules out A) this can be further compounded if they meet again to do individual interviews (this rules out B by default) C makes more sense, as a workshop brings collaboration + contains the key stakeholders who should in theory have the best understanding of their processes and exactly what they want to happen next
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