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Exam Certified Business Analyst All Questions

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Exam Certified Business Analyst topic 1 question 4 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 4
Topic #: 1
[All Certified Business Analyst Questions]

Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?

  • A. The user stories focused on well-defined personas.
  • B. The project team failed to discuss the user stories as a group.
  • C. The acceptance criteria of the user stories were too specific.
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Suggested Answer: B 🗳️
by sfreesway at Jan. 8, 2024, 3:23 p.m.

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Brijal
2 months ago
The core line of the question is "The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team." which clears that User stories probably didn't discussed in presence of entire team.
upvoted 1 times
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SMK2024
3 months, 3 weeks ago
The project team failed to discuss the user stories as a group.
upvoted 2 times
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sfreesway
10 months ago
Selected Answer: B
The most relevant part of the question 'Upon stakeholder review with the entire services team' This tells us that User stories probably didn't have everyone or even most Service team members join upon writing it So answer should be B
upvoted 2 times
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