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Exam Certified Business Analyst topic 1 question 106 discussion

Actual exam question from Salesforce's Certified Business Analyst
Question #: 106
Topic #: 1
[All Certified Business Analyst Questions]

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

  • A. Builds accountability, increases revenue, and decreases overall time spent on requirements
  • B. Identifies improvements, decreases project costs, and starts the change process
  • C. Engages stakeholders, identifies improvements, and starts the change process
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Suggested Answer: C 🗳️
by sanyl at Jan. 4, 2024, 8:29 a.m.

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EliasSF
3 days, 6 hours ago
Selected Answer: C
From ChatGPT: Engages stakeholders: Process mapping brings everyone to the table to visually see and discuss how things work, which promotes collaboration and alignment. Identifies improvements: By laying out the steps, it's easier to spot inefficiencies, redundancies, or bottlenecks. Starts the change process: Once the current state is clearly understood, it naturally sets the stage for transforming the process into something better.
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sfreesway
9 months, 2 weeks ago
Selected Answer: B
Does help decrease costs https://trailhead.salesforce.com/content/learn/modules/process-mapping-for-business-analysts/get-started-with-process-mapping
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sanyl
9 months, 4 weeks ago
It has to B. Process Map reduces project costs, its written here, it makes communicating process easier for stakeholders not engage them. https://trailhead.salesforce.com/content/learn/modules/process-mapping-for-business-analysts/get-started-with-process-mapping
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