Exam Certified Platform App Builder topic 1 question 306 discussion

Summary Reports allow users to group and summarize data based on specific criteria, such as the case status and the date. By creating a Summary Report, customer services can group the cases by the date and filter them based on the open status. This will provide them with a summarized view of the number of open cases for each day over the desired period of time. Matrix Reports, on the other hand, are useful for analyzing data across both rows and columns, which may not be necessary for this specific requirement. Tabular Reports provide a simple list of records without any grouping or summarization. Analytic Snapshot is used to capture and report on historical data, which may not be relevant for analyzing the number of open cases each day. Therefore, Summary Reports would be the most suitable option for achieving this analysis