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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 104 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 104
Topic #: 1
[All Certified Service Cloud Consultant Questions]

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes article type. Support Managers have confirmed that articles of type FAQ exist in Production.

How should a consultant correct this problem?

  • A. Add Authors to the FAQ Data Category.
  • B. Set Articles Org Wide Default to Public ReadWrite.
  • C. Grant Authors access to the FAQ record type.
  • D. Grant Authors access to the FAQ article type.
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Suggested Answer: C 🗳️
by MangoDeJarint at Dec. 21, 2023, 10:24 a.m.

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MangoDeJarint
11 months ago
It should be D because they can do everything else and just not the the arrival type not record type
upvoted 1 times
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