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Exam Certified AI Associate All Questions

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Exam Certified AI Associate topic 1 question 8 discussion

Actual exam question from Salesforce's Certified AI Associate
Question #: 8
Topic #: 1
[All Certified AI Associate Questions]

How does AI within CRM help sales representatives better understand previous customer interactions?

  • A. Creates, localizes, and translates product descriptions
  • B. Provides call summaries
  • C. Triggers personalized service replies
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by MonBouj at Nov. 30, 2023, 10:19 a.m.

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Chosen Answer:
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silentval
4 months, 1 week ago
Selected Answer: B
B. Provides call summaries
upvoted 1 times
...
vikas_mule
9 months, 1 week ago
C. Triggers personalized service replies
upvoted 1 times
...
Geeblets
9 months, 1 week ago
Selected Answer: B
B. Keyword in the question is "previous".
upvoted 2 times
...
MonBouj
11 months, 2 weeks ago
Selected Answer: B
B. Provides call summaries
upvoted 2 times
...

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A (35%)
C (25%)
B (20%)
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