A business analyst (BA) wants to improve business by enhancing their sales processes and customer support. Which AI applications should the BA use to meet their needs?
A.
Sales data cleansing and customer support data governance
B.
Machine learning models and chatbot predictions
C.
Lead scoring, opportunity forecasting, and case classification
C.
https://trailhead.salesforce.com/content/learn/modules/artificial-intelligence-for-business?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-ai-associate-credential
and
https://trailhead.salesforce.com/content/learn/modules/artificial-intelligence-for-customer-service?trailmix_creator_id=strailhead&trailmix_slug=prepare-for-your-salesforce-ai-associate-credential
C. Lead scoring, opportunity forecasting, and case classification
upvoted 2 times
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Geeblets
9 months, 3 weeks agoMonBouj
11 months, 3 weeks ago