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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 100 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 100
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers would like for article links to be shareable to different channels for social interactions.

Which solution should a consultant recommend?

  • A. Set up Insert Article into Social post and enable the customer portal.
  • B. Set up communication channel layouts in the object manager to use Insert Article into Social post.
  • C. Create a Visualforce page on the customer portal.
  • D. Create a Chatter group and invite the customer to join with an external chatter user.
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Suggested Answer: A 🗳️
by [deleted] at Nov. 5, 2023, 8:47 p.m.

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[Removed]
1 year ago
Selected Answer: B
It is not A - No mention of portal, customer self-service/community in Question. You use object manager to enable attachment of Knowledge into social, SMS, Message and Email
upvoted 2 times
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A (35%)
C (25%)
B (20%)
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