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Exam Certified Experience Cloud Consultant topic 1 question 117 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 117
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.

Which limitation could cause a potential issue for UC?

  • A. External Apps license does NOT allow access to custom objects.
  • B. External Apps license does NOT allow access to cases.
  • C. External Apps license does NOT download documents out-of-the-box.
  • D. External Apps license does NOT allow self-registration.
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Suggested Answer: A 🗳️
by Qualms at Nov. 3, 2023, 7:13 a.m.

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Pyza321
2 months, 3 weeks ago
Selected Answer: B
B is correct. External Apps License does not allow access to Cases.
upvoted 2 times
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Kbott
5 months, 2 weeks ago
Selected Answer: B
External Apps DOES allow access to custom objects as per this doc >> https://help.salesforce.com/s/articleView?
upvoted 1 times
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Me_71421
1 year ago
Selected Answer: A
The limitation that could cause a potential issue for Universal Containers (UC) is: A. External Apps license does NOT allow access to custom objects. Since purchases are stored in a custom object, if the External Apps license does not allow access to custom objects, it would hinder UC's ability to provide customers with access to their purchase information on the self-service site.
upvoted 1 times
Me_71421
12 months ago
Option B is also a valid consideration, but it might not directly impact the implementation of the Customer Service template. While the External Apps license might restrict access to cases, which could be a limitation for customer support functionalities, it's not inherently related to the use of the Customer Service template itself.
upvoted 1 times
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Qualms
1 year, 5 months ago
B is correct. External Apps License does not allow access to Cases. https://help.salesforce.com/s/articleView?id=sf.users_license_types_communities.htm&type=5
upvoted 2 times
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