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Exam Certified Sales Cloud Consultant All Questions

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Exam Certified Sales Cloud Consultant topic 1 question 53 discussion

Actual exam question from Salesforce's Certified Sales Cloud Consultant
Question #: 53
Topic #: 1
[All Certified Sales Cloud Consultant Questions]

Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications.
Which solution should be recommended?

  • A. Download and install a Salesforce universal connector for their smartphones and computers.
  • B. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
  • C. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
  • D. Download and install the Salesforce for Outlook connector on their smartphones and computers.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by OldViking at Oct. 21, 2023, 10:26 a.m.

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FriedConsole2000
8 months, 3 weeks ago
Selected Answer: C
Key here is "they use various email tools". So not "D". "C" is the answer. There is no "universal connector".
upvoted 1 times
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SFer28
10 months ago
Selected Answer: C
Email-to-Salesforce: Salesforce provides an Email-to-Salesforce feature that allows users to forward emails to a special email address provided by Salesforce. These forwarded emails are then associated with the relevant records in Salesforce (e.g., contacts, leads, opportunities) based on the email address used for forwarding.
upvoted 1 times
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Plohia
1 year ago
Selected Answer: A
This connector will allow the sales representatives to automatically log emails related to customers and opportunities directly into Salesforce. This will ensure that all important email communication is captured and stored in a centralized location, and it will also make it easier for sales representatives to track their communications with customers.
upvoted 1 times
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OldViking
1 year ago
Selected Answer: C
C is correct as all other options indicate that the user will work over holidays
upvoted 1 times
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