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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 85 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 85
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers (UC) added a channel to the Service Cloud deployment. UC wants the functionality to include the ability to log the case thread and store attachments to the case record.

Which channel should a consultant recommend to meet these requirements?

  • A. Social Customer Service
  • B. Web-to-Case
  • C. Email-to-Case
  • D. Chat
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by paddy95 at Oct. 15, 2023, 8:35 a.m.

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paddy95
1 year, 1 month ago
Selected Answer: D
Why D is wrong answer?
upvoted 1 times
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