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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 73 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 73
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to call capability.

Which three configurations are needed for the softphone to work in Salesforce? (Choose three.)

  • A. Assign the Salesforce CTI license to Salesforce users.
  • B. Create a softphone layout and assign to user profiles.
  • C. Install an adapter from AppExchange to work with third-party CTI systems.
  • D. Assign the correct Salesforce users to the Call Center.
  • E. Enable Chat in their Experience Cloud Site to chat with an agent.
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Suggested Answer: BCD 🗳️
by Nelo72 at Oct. 7, 2023, 5:51 a.m.

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Nelo72
1 year, 1 month ago
Selected Answer: ABD
To enable click-to-call capability in Salesforce Lightning Service Console, you need to perform the following three configurations.
upvoted 1 times
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