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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 55 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 55
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented? (Choose two.)

  • A. Each Article Record Type must be in a separate CSV.
  • B. Article Record Types must be created before the import.
  • C. Article Record Types will be created as part of the import.
  • D. Multiple Article Record Types can be imported in the same CSV.
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Suggested Answer: BD 🗳️

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Nelo72
1 year, 1 month ago
Selected Answer: BC
Record types are usually associated with articles individually during the import process, so you would typically specify the record type for each article in the CSV file or create the record types before the import, as mentioned in options B and C.
upvoted 2 times
The_Consultant_93
12 months ago
Hi, I am not sure about your answer as it's different in the two comments you posted. By the way, this article here https://help.salesforce.com/s/articleView?id=sf.knowledge_article_importer.htm&type=5 says that "In Lightning Knowledge, you can import articles of multiple record types at once." It should be at the second bullet point. I d'say it's B and D.
upvoted 3 times
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Nelo72
1 year, 1 month ago
Selected Answer: AB
Record types are usually associated with articles individually during the import process, so you would typically specify the record type for each article in the CSV file or create the record types before the import, as mentioned in options B and C.
upvoted 2 times
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