Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
Mail Us[email protected]
Menu
Salesforce Discussions
exam questions

Exam Certified Service Cloud Consultant All Questions

View all questions & answers for the Certified Service Cloud Consultant exam
Go to Exam

Exam Certified Service Cloud Consultant topic 1 question 4 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 4
Topic #: 1
[All Certified Service Cloud Consultant Questions]

If a case cannot be resolved after Tier 1 has performed their troubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps.
How can a consultant configure the Lightning Service Console to support this requirement?

  • A. Define separate Record Types for Tier 1 and Tier 2
  • B. Configure a Visual Flow Troubleshooting Action
  • C. Implement Lightning Guided Engagement
  • D. Enable Omni-Channel Case assignment
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by MarkBMelb at Sept. 27, 2023, 6:32 a.m.

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Submit Cancel
MarkBMelb
1 year, 1 month ago
I think this may be known differently now : Lightning Guided Engagement = lightning flow for service
upvoted 4 times
...

Get IT Certification

Unlock free, top-quality video courses on ExamTopics with a simple registration. Elevate your learning journey with our expertly curated content. Register now to access a diverse range of educational resources designed for your success. Start learning today with ExamTopics!

Start Learning for free
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel