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Exam Certified Service Cloud Consultant All Questions

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Exam Certified Service Cloud Consultant topic 1 question 86 discussion

Actual exam question from Salesforce's Certified Service Cloud Consultant
Question #: 86
Topic #: 1
[All Certified Service Cloud Consultant Questions]

Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

  • A. Prioritize the requirements based on who submitted them.
  • B. Identify the requirements needed for initial GoLive.
  • C. Provide a timeline that addresses all the requirements.
  • D. Organize the requirements from the largest to smallest.
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Suggested Answer: B 🗳️
by paddy95 at Sept. 21, 2023, 8:31 a.m.

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paddy95
1 year, 2 months ago
Identifying the requirements needed for initial GoLive is the recommended next step after gathering a large set of required deliverables for implementing Service Cloud. Identifying the requirements needed for initial GoLive involves prioritizing the requirements based on their importance, urgency, complexity, and dependency. This can help determine the scope and timeline of the project, as well as the resources and budget needed. Identifying the requirements needed for initial GoLive can also help avoid scope creep, manage expectations, and ensure a successful implementation.
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