Exam Certified Experience Cloud Consultant topic 1 question 137 discussion

Answer D, because this license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.

A. Customer Community Plus The Customer Community Plus license provides access to advanced features within Salesforce Communities, including the ability to create and manage cases. It also offers additional customization options and features compared to the standard Customer Community license. This license type allows third-party staff to create cases on behalf of UMS customers while providing them with the necessary functionality for managing low-severity tickets. Option B, Customer Community, may not provide the required features and flexibility for managing cases effectively.

This should be B. Only cases need to be created. Answer should be Customer Community