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Exam Certified Experience Cloud Consultant All Questions

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Exam Certified Experience Cloud Consultant topic 1 question 120 discussion

Actual exam question from Salesforce's Certified Experience Cloud Consultant
Question #: 120
Topic #: 1
[All Certified Experience Cloud Consultant Questions]

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data access in its biggest customers. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.

What could be the cause of the error?

  • A. Accounts with active Experience Cloud users cannot be merged with another account.
  • B. Accounts used in an External Account Hierarchy cannot be merged with another account.
  • C. The user trying to merge the accounts does not have the System Administrator profile.
  • D. The user trying to merge the accounts does not have the Merge Portal Roles permission.
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Suggested Answer: B 🗳️
by kaybabs at Aug. 31, 2023, 3:55 a.m.

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Me_71421
7 months ago
Selected Answer: B
The cause of the error when Sales attempts to merge the accounts could be: B. Accounts used in an External Account Hierarchy cannot be merged with another account. In Salesforce, accounts that are part of an External Account Hierarchy cannot be merged with another account. Since Universal Containers (UC) uses the External Account Hierarchy to assist with data access for its biggest customers, such as Cloud Kicks, attempting to merge accounts within this hierarchy would result in an error. This limitation ensures data integrity and security within the hierarchy structure.
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kaybabs
1 year, 2 months ago
Selected Answer: B
Answer is B https://developer.salesforce.com/forums/?id=9062I000000DLvHQAW
upvoted 2 times
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