When a call center agent interacts with a customer, the agent must have all of the customer’s related information available for a quick response. The business requires the agent to have access to:
A view with information about a customer account
A list of contacts and cases associated with the account
All information should be on one screen
What OmniStudio tool should be used to meet this requirement?
WonderWoman
Highly Voted 1 year, 2 months agoksar4u
Highly Voted 1 year, 3 months ago